This range is provided by Veritas Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$110,000.00/yr - A$130,000.00/yr
Direct message the job poster from Veritas Recruitment
ABOUT THE COMPANY
A global forwarder and Supply Chain expert with a distinct local feel, with satellite offices strategically placed around Australia. Working on CW1 and utilising the latest technology, our client has grown extensively through aggressive acquisitions globally.
ABOUT THE ROLE
As a Customer Service Manager, you'll be at the forefront, leading a team of 7. Your role will be hands-on, guiding and mentoring your team to meet client expectations. You'll be the linchpin, connecting operations, transport, accounts, and agency networks to ensure customer satisfaction and issue resolution.
DUTIES
• Train, mentor and guide a team of 6 Customer Service staff
• Ensure clients are serviced and maintained per agreements, KPI's and SOP's.
• Provide daily status reports and troubleshoot potential issues with clients
• Maintain and service a portfolio of accounts with critical clients
• Work closely with the commercial teams to ensure new clients are onboarded, allocated and implemented currently
• Ensure both internal policies/procedures are delivered according to agreed benchmark SOP and service deliverables
SKILLS AND EXPERIENCE
• Previous experience managing a Customer Service team within the freight forwarding industry
• Actively contribute to planning and review sessions for key clients
• Ensure strong SOP and compliance measures are up-to-date and accurate
• Strong commercial outlook to assist with new client implementation
• Experience reporting/presenting operational and financial performance and analysis to board/director-level
• Proven ability to analyse and implement SOP and organisational structure change on a national profile
COMPANY CULTURE
This strong culture is built on respect and belonging, and they want to make the organisation a destination company. A diverse team that is competent and operationally strong.
BENEFITS
• Work with both local regional sales teams and offices to deliver global supply chain solutions
• Opportunity to support on a national platform
• Work closely with the commercial team and board of directors
• Extensive internal career progression within the business
ABOUT US
Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and Logistics, Senior Accounting and Finance, Accounting Support, Business Support, and Technical and Operational positions. To find out more about Veritas and our team, visit
THE CONSULTANT
Andrew Bennett specialises in recruiting within the Freight & Logistics space, having worked in the Logistics space (Freight Forwarding) for 15 years before moving into recruitment in 2015
APPLY ONLINE
Please click the appropriate link and send your resume in Word format. Alternatively, for a confidential discussion, please contact Andrew Bennett on 0409 137 399
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Supply Chain, and Customer Service
* Industries
Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
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