Job Title: Technical Solutions Expert
The role of Technical Solutions Expert plays a crucial part in delivering high-level technical support, driving innovative product development, and ensuring customer-centric solutions that consistently exceed expectations.
This individual will serve as the technical bridge between customers and engineering teams, translating customer challenges into actionable solutions.
Key Responsibilities:
* Support product innovation by collaborating with Digital R&D to advance next-gen Digital Products and reverse engineering initiatives.
* Validate digital products through trials and performance evaluations in collaboration with the sales team.
* Deliver insights on market trends, customer pain points, and technical growth opportunities.
Requirements:
* Strong technical acumen and Mechanical/Electrical trade qualifications are essential.
* A customer-first approach is required, ensuring technical support and solutions align with market needs.
* Collaboration skills are necessary, working closely with the Engineering Team Lead and Product Manager to bring innovations to life.
* Analytical and problem-solving skills are required, with the ability to review and refine product designs for optimal performance.
* Mining Experience (Excavators & Trucks) is an essential requirement, including hands-on experience working with excavators and haul trucks in a mining environment.