BOC Limited Australia
**Sales & Onboarding Officer**
Sydney (NSW), Australia | req12647
**What you will enjoy doing**
- Support the BOC customer base across Australia and New Zealand with pre-Sales, Onboarding and Sales related tasks ensuring the smooth onboarding of new customers and a seamless customer experience for existing customers
- You will handle are pricing requests, product information enquiries, account creation, and delivery follow ups and enquiries
- Ensure customer satisfaction of both internal and external customers, by building strong relationships with the regional Sales team
- Provide feedback to CSC leadership of any gaps or inefficiencies with customer service processes
- Partner with the Zones, supporting them to resolve complex customer issues and recognize that great customer service leads to customer loyalty, which in turn drives the retention and growth of BOC’s customer base.
**What makes you outstanding**
- You possess strong time management skills with the ability to effectively communicate turnaround time expectations and deliver on those expectations
- Advanced problem-solving skills, critical thinker with strong communication skills
- You have good attention to detail, high-level accuracy for data entry/capture
- Advanced knowledge of SalesForce Case Management and Lead & Opportunity along with knowledge of SAP account and pricing structures as well as the Order to Cash process
- Previous complex customer dispute/case management experience preferred
**Why you will love working with us**
At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.
**What we offer you!**
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.
At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.
**Have we inspired you? Lets talk about it**
So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?
**In order to apply, you must have full work rights in Australia.**
BOC South Pacific acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.