**About us**
HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.
**About the role**
This role provides administration support for our admissions process for Bond House, one of our Hammondville Residential Care sites. This role also supports the Admissions Co-ordinator to admit prospective residents, and their representatives, as they journey to appropriate Residential Care services whilst also meeting occupancy targets.
**_ This is a permanent part-time role 22.8 hours per week working 3 days per week or shorter hours across 4 days. The role is based at Bond House in Hammondville._**
**Key responsibilities**
- Providing administrative support to key staff around the admissions process
- Contacting residential enquiries/leads and updating on customer relationship management systems
- Supporting the promotion of HammondCare's organisational reputation, driving occupancy levels and in fulfilling HammondCare's mission
- Conducting customer experience surveys
**About You**
- Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
- At least 3 years demonstrated experience in a fast-paced administration role with a strong customer service focus
- Excellent communication skills, both written and oral
- The ability to engage with external stakeholders and develop constructive relationships to promote HammondCare
- Demonstrated financial/data acumen
- Exceptional computer skills and the ability to pick up new systems quickly
- Ability to work independently and as part of a team
- Empathy and patience
- Drivers licence & ability to travel
- Experience and knowledge of the Aged Care industry (desirable)
**Benefits**
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
- Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.
- Discounts across a range of household names such as JB HI- FI
- Option to purchase up to 2 weeks additional annual leave
- 14 weeks Paid Parental Leave
- Learning and development opportunities
**To Apply**
**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks and must be willing to obtain a COVID-19 vaccination._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._