Overview
Contract role with opportunities in a large business!
Competitive remuneration.
About Our Client
This organisation is a well-respected entity in the industry, operating as a medium-sized company with a focus on providing exceptional user care. They are known for their commitment to leveraging technology to enhance their services.
Responsibilities
- Provide first-level support to end-users, ensuring timely resolution of technical issues.
- Monitor service requests and escalate them as necessary to meet service delivery standards.
- Collaborate with the wider technology team to implement improvements in IT processes.
- Maintain accurate documentation of incidents and resolutions in the service desk system.
- Assist in the deployment and configuration of hardware and software as required.
- Ensure compliance with organisational IT policies and procedures.
- Provide input for the development of service delivery metrics and reporting.
The Successful Applicant
A successful Service Delivery Analyst should have:
- Technical capability in ServiceNow, Microsoft suite, documentation and baseline knowledge of networks and hardware troubleshooting.
- Experience in a technology support or service delivery role, having a big focus on customer service.
- Solid problem-solving and analytical skills to address technical challenges effectively.
- Familiarity with IT service management tools and frameworks.
- Excellent communication skills to liaise with various stakeholders.
- A proactive attitude and a focus on delivering quality service to end-users.
- A relevant qualification in Information Technology or a related field.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent people skills and attitude to learn and help others.
Benefits
- A competitive hourly rate.
- A temporary role offering valuable industry experience.
- Opportunity to work in a large environment and kickstart your IT journey.
- Supportive and professional team environment.
- Exposure to cutting-edge technology and IT practices.
If you are passionate about technology and enjoy delivering excellent support, we encourage you to apply for this Service Delivery Analyst role today!
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📌 Service Desk Analyst
🏢 Michael Page Australia
📍 Western Australia