Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. Job Description As a Team Leader you will lead your knowledgeable and passionate team to provide only the highest level of customer service. You will certainly have a love of books, gifts and stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are. You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all of the duties involved in running a busy retail store. This a full-time position, and candidates must be availability to work across a Sunday to Thursday roster. In this role your primary duties will be: Customer Service Provide an optimal customer service experience in line with Dymocks expectations Maintain own item, category and industry knowledge Handle escalated customer complaints Delegate tasks to employees to ensure the best possible level of customer service Sales Promote Booklover program to all non-members Utilise all opportunities to offer add-on sales Approach customers with current promotional offers Provide ongoing coaching and support to employees on how to best achieve sales Point of Sale Process sales quickly and efficiently Follow all register operation procedures Accurately process cash and credit sales Restock and tidy register area Sales Floor Display stock and replenish shelves Ensure merchandise appearance is consistent with expected standards Work alongside team to ensure that standards of cleanliness and tidiness are maintained Liaise with Store Buyer or Store Manager to ensure emerging trends or stock issues are identified Conduct floor walks and proactively seek opportunities to drive business results Ensure that in store promotions are completed on time Assist the Store Manager to ensure consistent service and merchandising standards are maintained. Additional Duties Follow required procedures to ensure store is opened and closed accurately Assist with daily and weekly rostering as needed Ensure rest and meal breaks are coordinated to ensure GRIA compliance and maximum floor coverage. Perform change runs and ensure registers are reconciled accurately Conduct all cash handling with accuracy Ensure all register operations are followed, escalating any cash or register issues to the Store Manager Work with store leaders to identify and provide training to new and existing Sales Ambassadors in all aspects of their role. Desired Skills and Experience The successful applicant will have: Previous experience working in a retail sales environment Previous experience achieving personal KPIs and driving store team to achieve collective KPIs (budget, conversion, ATV, UPT, etc) Demonstrated knowledge of visual merchandising techniques Passion for and knowledge of our products – our range gets bigger every week! Ability to provide superior levels of service to every customer, every time they shop, and inspire your team to do the same Able to work quickly, accurately and with attention to detail Self-motivated and team orientated Strong communication skills Strong leadership skills