The Opportunity:
We have a great opportunity for an experienced IT Service Delivery Analyst to join our team in Sydney on a 12 month fixed term contract. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Sydney office as well as some remote support for other offices in Australia.
At least 3 years experience providing IT support, analysing and troubleshooting IT incidents
Excellent communication skills and strong customer service focus
Strong attention to detail and highly effective organisational & planning skills
Ability to perform well in a busy high pressure environment
Work in accordance to ITIL processes and procedures
Intermediate to advanced skills in Microsoft Office & Outlook 2016, Microsoft Windows 10 Professional worstation and Microsoft Active Directory
Knowledge of Autonomy Interwoven (WorkSite/FileSite) or similar and knowledge of Blackberry UEM or similar MDM solution
Knowledge of video conferencing systems as well as InterAction or similar CRM software
Knowledge of Bighand or similar digital dictation software and remote working solutions, eg. VDI, VPN, mobile technology
What makes Ashurst a outstanding place to work?
We offer you all the things you should expect from an international law firm, some of which include:
competitive remuneration with the flexibility to reward high performance;
flexible working;
complimentary gym memberships;
corporate health plans;
a global professional development offering for all employees; and
an industry-leading programme that celebrates diversity and inclusion.
We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
LI-Onsite