Think Asia Group owns and operates several airport F&B businesses in Melbourne and Adelaide airports. In 2022, we rolled out Hawker Bar Adelaide – the main Asian F&B offer in the airport, serving up a mix of Southeast Asian favourites. We are now adding a second venue – Nom Nom Vietnamese, to open in the coming weeks.
We also manage other venues in Melbourne including Cinque Terre & Amalfi Fresh Pasta in Chadstone and Kolkata Cricket Club in Crown Melbourne.
THIS ROLE / LOCATION
This role will see the applicant open Nom Nom, with an early start – 5 days, 4:00 am. Applicants must be able to work weekends and public holidays.
KEY RESPONSIBILITIES (but not limited to)
* Live, breathe and deliver our company values to your team members
* Serve our valued customers with enthusiasm
* React to service barriers to ensure smooth & efficient service
* Monitor and train on guest service to maintain high standards
* Provide training to the team on how to maximise sales through average check growth
* Ensure all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
* Maintain store cleanliness standards including completion of daily, weekly and monthly cleaning checklists
SKILLS AND EXPERIENCE
* Minimum 1 year of experience in a supervisory role within the café/restaurant industry
* Able to train and supervise Front of House team members
* Excellent communication, leadership and problem‑solving skills
* A passion for great guest service
* A keen focus on processes and compliance & ensuring quality every time
* Ability to work 7 days, including weekends and public holidays
OUR VALUES
* Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
* Service – We deliver exceptional customer experiences and we strive for excellence every time
* Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism
* Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers & crew
* Results – We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
WHAT WE OFFER
* Food and beverage discounts via our corporate venues
* Opportunity for career growth and development in addition to ongoing daily training
* Ability to transfer to other venues within the Group
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.
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