Reservations Agent – Award-Winning Holiday Resort
BIG4 Sandstone Point Holiday Resort is an award-winning destination known for our outstanding customer service and top-rated facilities. We've proudly received multiple industry accolades and continue to grow as a favourite in the Moreton Bay region. Our team is passionate about delivering exceptional guest experiences from the moment a booking is made through to check-out.
The Role:
We're looking for a friendly, motivated Reservations Agent to join our office-based team. This is a behind-the-scenes role, but it's a vital first point of contact for our guests. Whether it's answering questions, processing bookings, or resolving issues, you'll play a key role in setting the tone for a guest's entire stay.
What You'll Do:
* Manage bookings: new reservations, changes, cancellations, and general enquiries
* Handle phone calls and emails promptly, warmly, and professionally
* Accurately enter bookings into our system (NewBook PMS)
* Upsell accommodation, add-ons, and booking extensions when appropriate
* Communicate clearly with other team members and resort departments
Why Customer Service Matters:
This role is all about creating a positive guest experience before they even arrive. First impressions count, and you'll be the voice behind those first interactions. A helpful attitude, attention to detail, and genuine care for our guests will make you a valued part of our team.
What We're Looking For:
* Previous admin experience is ideal – but we're happy to train the right person
* Previous customer service experience is essential
* Confident using phones, computers, and typing
* Excellent written and verbal communication skills
* A team player who's also comfortable working independently
* Availability for 3–4 shifts per week (including weekends, public holidays, and school holidays)
* Shifts vary between 7am–7pm and fluctuate across seasons
Why Join Us?
* Be part of a supportive, professional, and guest-focused team
* Work at one of Queensland's leading holiday resorts
* Training provided
* Staff discounts and a positive work environment
If you're passionate about helping people, enjoy working in a fast-paced setting, and thrive on delivering exceptional service – we'd love to hear from you.
Apply now and be part of a team that helps create unforgettable holiday experiences