About Peninsula Hotel Peninsula Hotel is a well-established hospitality venue located in the heart of Port Douglas, Far North Queensland. Situated in one of Australia's most iconic tropical destinations, we are committed to delivering outstanding dining and guest experiences to both domestic and international visitors. Our food and beverage operations are central to the guest experience, and we take pride in maintaining the highest standards of service.
About the Role We are seeking an experienced and motivated Waiter (Supervisor) to join our Food and Beverage team on a full-time basis. Reporting to the Food and Beverage Manager, the successful candidate will supervise front-of-house service operations and lead a team of waiting staff to deliver an exceptional dining experience.
Key Duties and Responsibilities The Waiter (Supervisor) performs all duties of a Waiter and additionally carries out the following higher supervisory responsibilities.
· Setting and arranging tables in preparation for service
· Greeting customers and presenting them with menus and beverage lists
· Taking orders and relaying them to kitchen and bar staff
· Serving food and beverages to guests in a professional and timely manner
· Opening bottles and pouring beverages as required
· Clearing tables and returning dishes and cutlery to the kitchen
· Removing empty bottles and used glasses from tables, and refilling and replacing glasses
· Collecting payments for sales and operating point-of-sale machines and cash registers
· Recommending wines and beverages to complement food selections
Supervisory Responsibilities
· Supervising and coordinating the day-to-day activities of food and beverage service staff during all service periods
· Training, mentoring and providing on-the-job coaching to junior waiting and service staff
· Conducting pre-service briefings to communicate specials, service standards and operational requirements
· Monitoring service quality and ensuring all food and beverage service meets established standards and procedures
· Liaising with kitchen management to coordinate timely and accurate delivery of meals
· Handling guest enquiries, feedback and complaints professionally and resolving service issues
· Assisting with rostering, scheduling and allocation of duties for front-of-house team members
· Monitoring and maintaining stock levels of beverages, glassware, linen and service equipment
· Ensuring compliance with all food safety, hygiene and liquor licensing (RSA) regulations • Performing opening and closing duties including point-of-sale reconciliation and venue security procedures
· Assisting the Food and Beverage Manager with operational planning, reporting and performance management as required
Skills and Experience Required To be considered for this position, candidates must demonstrate the following:
· Minimum 2 years of experience in a food and beverage service role within a hotel, restaurant or comparable hospitality environment Demonstrated supervisory or team leader experience in a hospitality or food service setting
· Strong knowledge of food and beverage service techniques and contemporary dining practices
· Sound understanding of food safety and hygiene requirements (Food Handler Certificate or equivalent preferred)
· Current Responsible Service of Alcohol (RSA) certification, or willingness to obtain prior to commencement Excellent interpersonal and communication skills with a genuine passion for hospitality Ability to work effectively under pressure in a fast-paced environment Strong organisational skills and attention to detail
· Availability to work across a rotating roster including mornings, evenings, weekends and public holidays
Desirable
· Certificate III or IV in Hospitality (or equivalent qualification)
· Experience in a luxury hotel or resort environment
· Previous experience using point-of-sale (POS) systems
· Barista skills or knowledge of wine and beverage service
Pay: $65,000.00 – $75,000.00 per year
Work Location: In person