At the heart of our maritime operations is a critical role that ensures the safe passage of vessels through some of Australia's busiest ports.
The Marine Pilot Service Delivery Manager Role
This pivotal position drives operational excellence, optimises assets and resources, and supports the growth of our maritime services.
* Provide strategic leadership of marine pilotage services in Port Hedland, ensuring safe, efficient, and compliant operations in line with client and regulatory requirements.
* Oversee pilotage operations, pilot performance, and shore-based support functions to ensure service reliability and operational excellence.
* Drive a culture of safety, teamwork, and continuous improvement across the team.
* Optimise operational systems, resources, and processes to deliver cost-effective, high-quality services that meet or exceed contractual targets.
* Build strong relationships with clients, port authorities, and stakeholders to support effective communication, issue resolution, and business growth.
* Lead and develop operational teams, fostering capability, accountability, and professional growth.
* Contribute to strategic planning and business development by identifying opportunities to expand work scopes and strengthen our position as a trusted provider of maritime logistics services.
* Maintain strong client relationships and support contract retention.
* Champion a culture of safety, compliance, and continuous improvement, including risk management, audits, and HSEQ initiatives.
* Monitor performance, provide timely KPI and contractual reporting, and implement process improvements.
* Promote diversity, inclusion, and community engagement initiatives.
* Identify and implement operational efficiencies to optimise resources and support cost-effective service delivery.
Benefits:
* Foster a collaborative team environment focused on delivering exceptional results.
* Be part of a dynamic organisation driving innovation and growth in the maritime logistics industry.
* Develop your skills and expertise through targeted training and development opportunities.
* Take ownership of your career progression and be recognised for your achievements.