Overview
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Salamander Bay Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary duties include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help maintain records and keep the reception area tidy, contributing to a welcoming environment for our patients.
Key Responsibilities
* Open and Close clinic as per set procedure
* Greet patients and other callers in a professional and courteous manner
* Make appointments for patients
* Ensure medical records are managed confidentially and efficiently
* Accurately process patient payments via cash, EFTPOS, and direct bill transactions
* Invoice Medicare, Private Health Funds, TAC, and WorkCover
* Knowledge of the MBS schedule and correct billing procedures
* Deal with referring doctors, hospital staff, pharmacists, etc., courteously and helpfully
* Attend to patient enquiries
* Check and handle internal emails
* Fill in the roster when staff are away, on holidays or sick leave
* Maintain the reception waiting area and consulting rooms tidy, including spill clean-up if necessary
* Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
* Maintain confidentiality of patient personal and financial information
* Complete recalls
* Support the day-to-day operations of the medical centre
* Provide exceptional customer service and teamwork
Selection Criteria
* Demonstrated ability to work in a team
* Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
* Strong organisational and problem-solving skills
* Ability to work in a fast-paced environment, including multitasking
* Ability to communicate with internal and external stakeholders both verbally and in writing
* Commitment to quality patient service
* At least 1 year experience as a Medical Receptionist in a medical practice
Required Documentation
* Current Police Check
* Current Working with Children clearance
* Current First Aid/CPR certificate
* Immunisation Record
* Driving Licence/Photo ID
How to Apply
If this role speaks to your heart, we cannot wait to meet you. Apply now, and let's make a meaningful impact on healthcare together. Alternatively, you may send your resume to Only short-listed candidates will be contacted.
Expected Start Date: as soon as possible. Job Types: Casual. Salary: Remuneration will be negotiable based on experience.
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