About the role
We are currently seeking a Contract Service Manager to join our Melbourne-based team.
This is a key leadership role responsible for managing day-to-day operations across our major service accounts, acting as the main liaison between clients and our service team.
Key Responsibilities
* Manage daily operations and service delivery for major retail accounts (e.g., Bunnings, Woolworths, Coles)
* Act as the point of contact for client escalations and queries for specific brands.
* Represent Recom in monthly performance and reporting meetings with clients
* Provide weekly category status updates to the General Manager
* Support service technicians with technical queries and operational guidance
* Ensure service standards and client expectations are consistently met or exceeded
What we're looking for
* Proven experience in a similar construction or project-based hands on role role
* Strong organisational and time management skills, with the ability to prioritise and multitask
* Excellent communication and interpersonal skills, with a customer-focused approach
* Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
* Familiarity with construction-specific software and systems an advantage
* A team player with a positive, can-do attitude
About You
* Experience in service account management or operations in a similar role
* Strong interpersonal and communication skills
* Ability to manage multiple stakeholders and prioritise tasks effectively
* Technical background and/or qualification as an electrician preferred
* Confident in performance reporting and handling escalations professionally
* Ability to lead, support and communicate with technicians on technical issues
What we offer
* Competitive salary
* Unmated opportunities for career development and training
* Supportive, collaborative team environment
About us
Recom Electrical is a leading national provider of preventative, reactive, and construction electrical services for the retail industry. We proudly deliver high-quality solutions to major clients including Bunnings, Woolworths, Kmart, and Coles. With a strong focus on safety, innovation, and customer satisfaction, we are committed to being the trusted partner of choice in our industry.
Take the next step toward building a career—not just a job. Apply now.