The Research and Development Engineer is responsible for setting up, maintaining, and improving the architecture, hardware, software, and networking of payment solutions, ensuring a high availability for all Next Payments’ payment solutions, customers and all products and services.
Key responsibilities:
Provide support to Next Payments Operations in the development and maintenance of new and existing hardware, software and associated services.
Create and implement change management plans.
Work with internal stakeholders and external service providers to implement and maintain current and existing infrastructure.
Create and maintain user documentation on processes, policies, hardware and application configuration and help related materials as new products and services are developed.
Ensure disaster recovery and business continuity capabilities are in place and regularly tested for systems in your areas of responsibility.
About You
Ability to build strong relationships both inside and outside the organisation.
Excellent learning and researching skills.
Ability to effectively work with all levels of staff.
Excellent attention to detail and ability to multitask.
Ability to work independently under minimal supervision.
Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology, Computer Science, Electronics, or relevant job experience beneficial.
Competency with different operating systems (Windows / Linux based OS) and their support and deployment.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
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