At Ecoblue, we take pride in our commitment to customers through our No Run-Out policy. As a key member of our customer service team, you'll be the first point of contact and play a crucial role in maintaining our exceptional reputation. If you’re passionate about delivering outstanding service and thrive in a fast-paced environment, we’d love to hear from you! Please note; applicants will be invited to complete a short screening questionnaire as part of the shortlisting process. What We Offer Competitive salary - Up to 80k based on your experience and skills A supportive and dynamic team environment Ongoing training and opportunities for personal and professional growth The chance to be part of a business that is committed to its customer-first guarantee The Role Reporting to the National Production & Quality Assurance Manager, the Customer Service Representative will: Be the first point of contact for Ecoblue customers via phone, email, and in-person. Ensure a great customer experience through prompt, professional, and solutions-focused service. Support and interface daily with the Sales Team, helping triage and manage customer enquiries, quotations, orders, and any issues. Process customer orders and dispatches, manage communication on order status and ETAs, and handle returns and exchanges. Generate reports and maintain accurate data in systems such as ECOTrack, Exo, and MYOB. Proactively suggest improvements to processes and services. The Requirements Skills & Experience: 2 years in a Customer Sales, Sales Support, Customer Support, or Call Centre role. Strong verbal and written communication skills. Experience with CRM systems, MYOB, and Microsoft Office (particularly Excel). Ability to multitask, prioritise, and manage time effectively. Patience, empathy, resilience, and excellent conflict resolution abilities. Professional presentation and excellent work etiquette. Adaptable and flexible with a can-do, hands-on approach. Strong relationship-building and customer engagement skills. Working Conditions: 8 hour rotating shifts between 6am to 6pm Monday to Friday - Example: 6am to 2pm / 7am to 3pm / 8am to 4pm / 9am to 5pm / 10am to 6pm Willingness to work extended hours or weekends if required (on-call potential) Customer-centric and committed to upholding the Ecoblue culture of teamwork and excellence If you are driven by customer satisfaction, enjoy working in a collaborative team, and are keen to contribute to Ecoblue's promise of 'No stock-out, No run-out', click Apply Now to join our team!