Overview
Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and New Zealand. This is a leadership role within a customer-centric business with strong growth ahead.
The Role
In this hands-on leadership position, you'll guide a close-knit customer service team. You'll run regular check-ins, manage workflow and partner expectations, and act as the link across broader business operations. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.
You'll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.
About You
* A strong, empathetic leader who can motivate and inspire teams
* Skilled at stakeholder management and problem-solving
* Experience creating processes, training and measuring customer satisfaction
* Technically savvy (HubSpot, Zendesk, Intercom experience highly regarded)
* Background in beauty, skincare, e-commerce or retail an advantage
Benefits & Culture
* Competitive salary of A$95,000–A$105,000 + Super + 10% annual performance bonus
* Quarterly skincare allowance & generous staff product benefits
* Hybrid working (1 day from home per week) with parking available onsite
* Collaborative, social workplace with regular company events
* Ongoing training & development opportunities
* St Leonards location, close to public transport
If you're looking for a leadership role where you can combine people management with a genuine passion for customer experience, we'd love to hear from you.
Apply now or contact Stephanie at stephanie@smaart.com.au
Pay
Base pay range: A$95,000.00/yr - A$105,000.00/yr
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