Service Architect - Multinational Technology Vendor
* Design and develop comprehensive end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support for major enterprise customers
* Evaluate feasibility, costs, and profitability while leading internal approvals and driving contracts to signature
* Collaborate across global teams and partners to create scalable, multi-region service models that deliver strong business value
About the Role
We are partnering with a global leader in enterprise technology services to recruit an experienced Service Architect with primary focus on the APAC region. This specialist role is based in Melbourne with a hybrid working arrangement: primarily work from home, with one day per week in the office. You will craft tailored, high-value service solutions that integrate hardware, software, Global Services, and Managed Services—ensuring operational reliability, cost-effectiveness, and alignment with customer objectives for large-scale deployments.
Key Responsibilities
* Lead the design and development of end-to-end service solutions, covering Break/Fix, Managed Services, and multivendor support environments
* Assess technical feasibility, detailed cost structures, and profitability to align proposed solutions with key business and commercial goals
* Own the full internal approval process for service proposals before customer submission
* Drive the creation, negotiation, and completion of customer contracts through to signature
* Work closely with global teams and external partners to build scalable, multi-region service frameworks
* Prepare and deliver clear, compelling presentations and documentation that articulate the business value of the proposed services
* Develop and maintain reusable assets such as service design templates, proposal frameworks, costing models, and supporting materials
* Challenge and refine commercial models to increase competitiveness and enhance overall customer value
* Produce timely, comprehensive service design documentation
Essential Experience & Skills
* At least 5 years of customer orientated experience in service solution design, proposal development, and contract negotiation
* Strong capability to read, interpret, and summarize corporate Profit & Loss (P&L) statements
* In-depth expertise in Break/Fix and Managed Services models, with solid grounding in ITIL principles (ITIL4 preferred)
* Proven track record in designing global or multi-region service solutions
* Experience collaborating with partner ecosystems to deliver integrated, multivendor service offerings
* Solid commercial acumen, including handling deals valued over $1M USD
* Excellent communication skills — able to convey complex technical and commercial concepts clearly and persuasively to diverse stakeholders
* Proficiency in services cost modelling and innovative pricing strategy development
* Comfortable presenting detailed solutions to senior executives and customer audiences
* Fluency in English (written and spoken); additional APAC languages are a strong advantage
* Ability to read and understand complex commercial contracts
Preferred Qualifications
* Bachelor's degree (or higher) in Business, Engineering, Computer Science, Economics, or a related field
* Prior experience in international or global, cross-functional team environments
* Relevant certifications including ITIL4, TOGAF, or ISO/IEC 20000
* Multilingual skills (especially across APAC languages) desirable but not mandatory
This is an outstanding opportunity to apply deep service design expertise to shape enterprise-grade solutions in a fast-moving, high-stakes environment—while enjoying a genuine hybrid setup based in Melbourne. If you excel at services design/ architecture, commercial evaluation, and turning complex requirements into profitable, scalable service offerings, we'd like to connect. Apply now with your resume.