Customer Service Excellence - Join Our Solar and Battery Team
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Job Description
The Solar and Battery Team plays a pivotal role in delivering exceptional customer experiences by responding to solar and battery enquiries via phone and email with professionalism, empathy, and efficiency.
As the first point of contact, this role ensures customers receive accurate information, timely assistance, and high-quality support. The Solar and Battery team also ensure the accuracy, authenticity, and compliance with any documentation surrounding purchase or installation.
Key Responsibilities
* Serve as the primary point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone and email
* Ensure verification tasks are completed accurately and promptly
* Review and verify applicant documentation in line with standard operating procedures
* Conduct quality reviews of customer identification, adhering to compliance and privacy guidelines
* Enter data accurately and efficiently, ensuring it matches supporting documentation
* Verify documents to ensure the accuracy of information, including payment, equipment, and installation details
* Process documentation relating to the purchase or installation of Solar and Battery
* Adhere to individual KPIs, focused on quality and productivity
Required Skills and Qualifications
* Customer-focused mindset with excellent problem-solving skills
* Strong verbal and written communication skills
* Demonstrated experience in customer service in a contact centre environment
* Administration experience with a high attention to detail
* Tech savvy and confident with Microsoft Office Suite
* Ability to work efficiently in a fast-paced environment
* Strong Time Management and the ability to work unsupervised
Benefits
* 37.5 hours per week, working between Monday - Friday, 9:00am - 5:00pm
* Must commit to an initial 3-month contract, with potential extension/permanent conversion
* Must be able to provide a National Police History Check and two professional references
* On the job training provided upon commencement
* A supportive and fun environment offering potential career growth
* Competitive hourly pay rate, paid weekly
* Western Suburbs Location (on-site only)
* On-site free parking
Others
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
About the Job
Contract Type: Temp
Focus: Call Centre
Industry: Call Centre and Customer Service