Claims Administrator – Echelon at JLT
Marsh Adelaide, South Australia, Australia
Location: Adelaide – Frome. This hybrid role requires working at least three days a week in the office.
We are seeking a talented individual to join our Echelon team at JLT (a company of Marsh). This role will be based in the Adelaide – Frome office.
About the Company
Echelon Australia Pty Ltd (Echelon) is a subsidiary of Jardine Lloyd Thompson Australia Pty Ltd (JLT). Throughout Australia, Echelon and JLT provide a wide range of insurance services, including risk and claims management service, to commercial, industrial and Local Government clients.
JLT, the leading Local Government Insurance Broker in Australia, has been providing services to Local Governments for over 30 years and is part of Marsh & McLennan Companies.
Role Summary
As a Claims Administrator, you will provide superior and professional claims service to Echelon Claim Services customers and stakeholders, while utilising the services of external providers (legal representatives).
Key Responsibilities
- Manage and administer new claims, including liaising with customers and other parties.
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Assist the Divisional Manager with the preparation, monitoring and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Monitor outstanding claims via the JRS diary system to ensure prompt settlement in line with internal procedures, policies, quality assurance and service standards.
- Build and maintain good rapport with internal and external customers and stakeholders, including Trust Administrators, Fund Managers, JLT Branches and JLT Group Services.
- Provide claims support and information and operate in a team environment.
What You Need to Have
- Interpersonal skills.
- Decision‑making skills.
- Ability to work well within a team.
- Ability to work unsupervised.
- An understanding of covers and policy wordings.
- Capacity to recognise trends and anomalies in claims data.
Why Join Our Team
- Professional development opportunities, interesting work and supportive leaders.
- A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- Career opportunities and advantages that enhance your well‑being.
Legal and Compliance
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
About Marsh
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment, and to hybrid work arrangements. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
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