Payment Officer (x3 Roles)
* Location: Geelong (Hybrid: 3 days in office, 2 days from home)
* Rate: $52.00 per hour + super
* Term: Temporary (ASAP - 31 December 2026)
About the Opportunity
As a Payment Officer, you will be responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role is a dynamic blend of financial processing, proactive problem solving, and high-quality customer service.
Key Responsibilities
* Efficient Processing: Manage medical treatment costs and accurately process provider accounts to ensure eligibility of the medical excess threshold.
* Customer Service Excellence: Provide first call resolution via inbound and outbound calls through the dedicated accounts phone line.
* Problem Solving: Use LEAN techniques to identify the root cause of payment issues and implement process improvements.
* Technical Management: Utilize specialized systems including AVANTI, CPS, and the Electronic Data Interchange (EDI) system.
* Stakeholder Engagement: Proactively call providers to resolve billing inquiries and increase their understanding of billing standards to prevent rework.
Key Selection Criteria
To be successful in this role, you will demonstrate:
* High-Volume Processing: Proven experience managing and processing a large volume of accounts quickly and with exceptional accuracy in a demanding environment.
* Negotiation and Influence: Strong communication and negotiation skills, with the ability to influence stakeholders to achieve rapid issue resolution.
* Detail-Oriented and Autonomous: Excellent attention to detail and the capacity to work independently on repetitive tasks.
* Desirable: Background in Allied health, Medical or Legal admin space or Data entry space is desirable.
Eligibility and Assessment
* To be considered for this role, candidates must possess full working rights in Australia.
* A key requirement for successful applicants is the completion of a Data Entry test. This assessment measures typing speed and accuracy, which are critical skills for the position.
Choose Randstad for your next career move and benefit from:
* Financial Benefits: Weekly Pay, monthly superannuation contributions, and the option for salary sacrificing.
* Professional Development: Gain access to coaching, professional development opportunities, and exclusive \"pre-market\" roles for career advancement.
* Dedicated Support: Receive comprehensive care with 24-hour consultant response times, regular onsite meetings, and access to an Employee Assistance Program (EAP).
* Exclusive Perks: Take advantage of special savings on health insurance, mobile phone plans, retail shopping, and cinema tickets.