Be part of a purpose‑driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Cobram Resort, in the Murray River's rich agricultural and historical region, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
A day in the life
As a Front Office Receptionist, you will be the face and first point of contact for the RACV Cobram Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.
Key responsibilities:
* Check in and check out members.
* Answer all calls and assist with requests and general enquiries.
* Deal with guest enquiries after 6 pm via the after‑hours phone.
* Lock up resort areas such as the swimming pool.
* Manage after‑hours bookings received via email.
* Rostering to meet peak business demands; shifts vary across a 7‑day rotating roster in the afternoon/evenings, weekends and public holidays.
We're offering…
* Opportunity to join during an exciting time of growth.
* Ongoing training and career‑developing opportunities.
* Experience in a reception role is highly desirable.
* Availability Thursday‑Sunday desirable.
* Opera booking system knowledge is an advantage.
* A desire to deliver a high level of customer service.
* Excellent administration and organisational skills.
* High attention to detail.
* Team player and ability to work well under pressure.
A little about us
As Victoria's largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure. Our nine RACV Resorts are an integral part of making this ambition a reality, providing guests with unique dining experiences, luxury day spas and discounted Member rates.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis – Front Office and whether any reasonable adjustments may be required.
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