Join to apply for the Customer Experience Specialist role at UpdocJoin to apply for the Customer Experience Specialist role at UpdocDirect message the job poster from UpdocHead of Creative, Communications, & Partnerships @ UpdocHey, I'm Greg, Head of Operations here at Updoc.
I've been building tech and operations for over a decade, and let me tell you—there's nothing quite like working on something that genuinely changes lives.
At Updoc, we're shaping the future of healthcare and we're looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medical professionals, and pharmacies across the country.Now, this isn't your average healthcare gig.
We're scrappy, curious, and unapologetically nerdy.
Our team comes from some of the best global tech companies—think Canva, Uber, Amazon—but we don't have room for egos here.
We thrive on collaboration, coffee-fuelled debates about healthcare service delivery, behavioural science and the latest technology.What You'll Be DoingBecome the voice of the company as you build, motivate and work with a team of healthtech specialistsInteracting with customers and external stakeholders daily to ensure they have a great experience, and implement business process engineeringBuild customer and external stakeholder support processes that can scale to 10x volume and ensure every doctor receives exceptional serviceOwn projects from start to finish.
If it breaks, we fix it together (but don't worry, we've got great monitoringAbout YouYou love solving people and process challenges as much as technical problemsSome professional experience whether, that's internships or working on a project of your ownThere's a reason why we were awarded the Best Place to Work in Australia by the AFR:The team: We hire the best and brightest people and give you the autonomy to be innovative.
This works well because we ensure psychological safetyPsychological safety: You'llfeel safe to share your ideas and feedback openly to all areas of the businessUpdocversity: Within our people function we have Updocversity where we operate as an educational institution where you can pick up new skills through structured programsOffice wellness: Benefits including unlimited medical consultations and team building reflection offsitesDiversity: 75% per cent of the team are culturally and linguistically diverseDaily lunches: We have a private chef that cooks healthy and delicious lunch for the team dailyHow to ApplySkip the cover letter — we'll just ask a few short questions to understand your background and get your take on healthcare in Australia.
We can't wait to hear from you.Ready to build the future of healthcare?
Need to learn more about the role?
Send me a message with your answer to "What's Updoc?"
and we'll go from there.Hear from a Customer Experience Specialist, Stefi, who recently took a trip over to the UShttps:// from an Associate Product Manager, Darcy, who recently took a trip over to TanzaniaSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionResearch, Analyst, and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Updoc by 2xGet notified about new Customer Experience Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 weeks agoArtarmon, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSt Leonards, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoCustomer Experience Specialist - Retail (@ Koala)Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoRetail Customer Experience Specialist - Part time (@ Koala)Sydney, New South Wales, Australia 6 days agoCustomer Application Specialist (6 Month Contract)Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCUSTOMER SERVICE SPECIALIST WITH 3+ YEARS STORE MANAGER, IT, RETAIL OR HOSPO.Bankstown, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia A$75,000.00-A$90,000.00 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoQuality Assurance Specialist - Customer Service and SolutionsParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$75,000.00-A$80,000.00 2 weeks agoSydney, New South Wales, Australia A$110,000.00-A$160,000.00 3 weeks agoSenior Coordinator Business Operations - BuildingParramatta, New South Wales, Australia A$125,693.00-A$138,510.00 6 days agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 2 weeks ago2026 Graduate Brand Analyst, Amazon Vendor ServicesExpression of Interest to become a #PetSurePerson (Australia)Chatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoBondi Beach, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSr Manager, Expert Services (Core Business Workflows)Millers Point, New South Wales, Australia 4 days agoWe're unlocking community knowledge in a new way.
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