Hardship and Customer Support Specialist
We are seeking a skilled and compassionate Hardship and Customer Support Specialist to join our team. In this role, you will work closely with customers to understand their financial situations and provide tailored support to help them achieve financial stability.
As a Hardship and Customer Support Specialist, your primary goal will be to deliver exceptional customer service while ensuring compliance with relevant policies and procedures. You will work collaboratively with colleagues to identify solutions that meet the needs of our customers.
To succeed in this role, you will need:
* A strong background in customer service, preferably in a financial institution or related industry
* Demonstrated experience in handling sensitive and complex customer issues
* Excellent communication and interpersonal skills
* The ability to work in a fast-paced environment and prioritize tasks effectively
In return for your hard work and dedication, you can expect a range of benefits, including:
* A comprehensive training program to equip you with the skills and knowledge needed to excel in your role
* Ongoing support and mentoring from experienced colleagues
* A competitive salary and benefits package
* The opportunity to work in a dynamic and supportive team environment
If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.