Job Opportunity
We are seeking a highly skilled .NET Support Specialist to join our team.
Job Description:
The successful candidate will be responsible for providing technical support and assistance to clients across Australia, working on web applications and cloud infrastructure projects.
Key Responsibilities:
1. Resolve client requests in a timely manner based on agreed delivery dates
2. Conduct investigations into incidents to ensure they are not repeated
3. Support Service Delivery Manager's to create monthly operational reports as required
4. Escalate any operational issues needing attention to SDM's, Senior Staff or the Lead - Application Management Services
5. Prepare for client meetings, including review and knowledge of current and backlog tickets
6. You will also be involved in incident management, be available for