Overview
Join to apply for the
ICT Support Officer
role at
Duratec
.
This role is based at our Newington office and is a full-time position (Monday – Friday). This role is subject to a pre-employment medical and background checks.
Responsibilities
Answer incoming support calls and provide resolution within SLA using our call logging system
User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
Desktop and Laptop SOE deployment, support, and repair
Administration and support of various peripheral devices
Handheld Device deployment and support (including smartphones and other iOS devices)
Application installation, upgrades, configuration, and support
Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
Organising warranty and repairs for faulty devices
Purchasing, stock and asset management using our asset management system
About You
You can work autonomously, have excellent communication skills and a customer service flair along with:
0-2 years experience
Strong administration and troubleshooting skills across Windows 10/11
Prior SOE deployment experience
Prior handheld device experience
IP Telephony administration
Windows Server and Microsoft Office 365 basic administration and support experience
Record keeping and asset management experience
Benefits
Ongoing rewards & recognition programs
Access to everyday discounts from Australia's leading retailers with Flare
Paid parental leave
Employee referral programs up to $2000
Salary sacrifice options
Employee Assistance Program
Novated lease options
First Aid and Mental First Aid Support Officers
About Us
The Duratec group of Companies is an ASX listed, solutions–driven business specialising in the protection, remediation, and enhancement of steel and concrete structures. We provide whole-of-life engineering, construction, and maintenance services with a focus on sustainably extending the life of the built environment. We have been around since 2010 and are currently on an exciting trajectory of growth. Operating across Australia and Papua New Guinea, we work on projects in Defence, mining, energy, marine, infrastructure, and building and facades. We have a workforce of approximately 1,300 people across 25 locations.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries: Construction
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