Technical Account Manager - AWS, Amazon Connect
Join to apply for the Technical Account Manager - AWS, Amazon Connect role at Concentrix Catalyst
Technical Account Manager - AWS, Amazon Connect
1 day ago Be among the first 25 applicants
Join to apply for the Technical Account Manager - AWS, Amazon Connect role at Concentrix Catalyst
Concentrix Catalyst is seeking a customer-focused and technically savvy Technical Account Manager with deep expertise in Contact Centre Technologies with focus on AWS, Amazon Connect to join our high-performing team. In this role, you'll be the trusted advisor to our clients, guiding them through their cloud contact centre transformation journey and ensuring ongoing success and value from their investment in our solutions and ongoing service capabilities.
As a Technical Account Manager, you'll act as a trusted post-sale technical advisor combining your technical knowledge with strong interpersonal skills to provide proactive support, strategic guidance, and hands-on solutions tailored to the customer implementation across Amazon Connect. You'll work closely with cross-functional teams—including engineering, product, and support—to resolve issues, optimise performance, and help customers scale confidently and effectively.
Key Responsibilities
* Act as the primary technical point of contact for customers using CCaaS (Amazon Connect)
* Provide expert-level guidance on best practices for implementing, integrating, and managing Amazon Connect environments.
* Drive technical onboarding, solution architecture discussions, and ongoing optimisation strategies.
* Troubleshoot complex technical issues and coordinate with internal engineering / support teams for resolution.
* Develop and maintain deep relationships with key stakeholders (technical and business) to ensure customer satisfaction and retention.
* Translate business goals into technical solutions, providing recommendations tailored to each client's environment.
* Lead roadmap discussions to ensure customer needs are considered across the product landscape.
* Deliver proactive insights and health checks to minimise risk and maximise performance.
* Provide detailed documentation, training, and knowledge sharing with customers and internal teams.
* Collect and relay customer feedback to product and engineering teams
* Act as a customer advocate in internal planning sessions.
What You'll Bring
* Proven experience in a Technical Account Manager, Solutions Architect, Technical / Implementation Lead or similar customer-facing technical role.
* Extensive hands-on experience with AWS & Amazon Connect – including configuration, integration, Implementation along with reporting.
* Strong understanding of Contact Centre Technologies, cloud architecture and technical delivery.
* Ability to manage multiple priorities and stakeholders in complex, fast-paced environments.
* Exceptional problem-solving, communication, and client relationship skills.
* Relevant certifications (e.g., AWS Certified Solutions Architect, Amazon Connect Communications Specialist)
Why Join Us?
* Work with innovative cloud solutions and cutting-edge customer experience platforms.
* Be part of a collaborative, high-growth environment where your expertise is valued.
* Engage with a diverse portfolio of clients, from fast-growing startups to enterprise organisations.
* Opportunity to influence product development and customer strategy.
Who We Are
Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centred design, powerful data and strong tech to accelerate CX transformation at scale. For more information, visit catalyst.concentrix.com or connect with us on LinkedIn.
What Happens Next?
Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.
Apply now for the opportunity to join a wonderful team and great company.
To all recruitment agencies
Concentrix Catalyst does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix Catalyst employees or any other organisation location. Concentrix Catalyst is not responsible for any fees related to unsolicited resumes.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.
Seniority level
* Seniority levelMid-Senior level
Employment type
* Employment typeFull-time
Job function
* Job functionInformation Technology
* IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix Catalyst by 2x
Get notified about new Technical Account Manager jobs in Melbourne, Victoria, Australia.
IBM Apptio Cloudability Technical Account Manager
Melbourne, Victoria, Australia 2 weeks ago
Key Account Manager - Food & Beverage - VIC / TAS (B2B)
Dandenong South, Victoria, Australia 1 day ago
Business Development / Key Account Manager
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Regional Sales Engineer - NG SIEM (Remote)
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia A$145,000.00-A$160,000.00 1 day ago
Melbourne, Victoria, Australia 17 hours ago
Melbourne, Victoria, Australia 3 months ago
Melbourne, Victoria, Australia A$80,000.00-A$90,000.00 2 weeks ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 9 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Junior Solution Architect- FASTER Graduate Program
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 3 weeks ago
Customer Success Manager Data Specialist
Melbourne, Victoria, Australia 1 week ago
Strategic Customer Success Manager - Work Remotely
Melbourne, Victoria, Australia 5 hours ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Customer Success Manager - Technical Specialist
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Collingwood, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 7 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Solutions Architect - Dynamics 365 & Power Platform
Melbourne, Victoria, Australia A$190,000.00-A$230,000.00 5 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 5 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
Create a job alert for this search
Technical Account Manager
• Sydney, New South Wales, Australia
#J-18808-Ljbffr