Award Classification: Level 5 - 6 Employment Conditions: Queensland Local Government Industry (Stream A) Award – State 2017 Department / Branch: Community Services & Wellbeing / Library & Resource Services Principal Location: Library, Hughenden Reports to: Community Services Manager Direct Reports: 2 (Library Programs Officer; Student Support Officer) Flinders Shire Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle Our Mission: To promote quality of life through leadership, attitude and respect Our Values: • A Caring Philosophy Pursuit of Excellence Teamwork Local Ownership Communication Leadership Recognition The Department Position Objective The Library and CUC Manager is responsible for the day-to-day operations of the Flinders Shire Public Library and the Country Universities Centre (CUC). The Library and CUC is an integrated study, resource and programs hub, which provides opportunities for education and training, community connection, and access to information. As a representative of Council, demonstrated professionalism and a commitment to a high level of service and continuous improvement in the best interest of Council and the Community are essential. Community Services & Wellbeing Community Development & Engagement o Arts and Culture Development o Historical Preservation o Community Recovery and Resilience o Community Events and Activities o Open Spaces Planning o Health Promotion o Community Engagement Library & Resource Services (including Country Universities Centre and Centrelink Services) Community Care o Aged Care Accommodation o Aged and Disability Support Services Regional Marketing & Promotion Council and Community Grants Tourism o Flinders Discovery Centre o Tourism Product Development • • Key Responsibilities Management and Leadership Lead, manage and inspire the Library Services and CUC team to achieve the outcomes identified in Council’s Corporate and Community Strategic Plans Establish and maintain a welcoming, safe and inclusive atmosphere in the Library and CUC service, and ensure culture of positive customer service is maintained Ensure effective planning for the provision of high-quality library and CUC services within Council identified priorities and community needs Manage risk, budget, resources and facilities associated with the library and CUC operations, including development of policies and procedures as required Manage and continuously improve the cost effective and efficient provision of library and CUC operations services to community, with a strong customer focus, in accordance with defined Council policies and funding guidelines (State Libraries Queensland and RUSH program) Library Services Ensure that collections and programs managed by Library Service are appropriate to identified community needs Direct the investigation, evaluation and implementation of new and alternative methods of service delivery Facilitate the provision of advice and information on library services to Council, the Director Community Services and Wellbeing and other Departments, as required Manage, develop and evaluate the Library Service’s print, audio visual and electronic collections to ensure that they meet community needs Plan and develop the Library’s Service's information technology resources and where appropriate implement new technologies to improve service delivery Manage, develop and promote online information resources used throughout Council including databases, demographic information resources and the digital asset management system CUC Operations Promote and represent the CUC with the wider local community to share information and increase participation and education attainment within the Shire Explore diversified funding options and local community investment in the Centre Collaborate with community, industry and education providers to enhance the utilisation and student outcomes through the CUC Hughenden Collect all necessary data in compliance with relevant regulations, Government requirements, and Centre needs, ensuring it is regularly updated, accurate, and maintained in a secure and accessible manner. Implement appropriate security measures to protect data from unauthorised access, breaches, and other security threats. Promotion and Marketing Market and promote Library and CUC services via a diverse range of channels including social media, print, e-newsletters and network meetings. Manage the development of outreach programs, promotional and other activities that are customer focussed and responsive to community needs Follow and adhere to all requirements of Council policies and procedures, and ensure CUC Brand Guidelines are utilised across promotion, marketing and media Facility Management Ensure that Library and CUC building and its surrounds are well maintained, reporting any issues promptly via Council’s CRM system Monitor the layout of the library and CUC to continuously improve functionality and access as required Keep facilities safe, accessible and sustainable with regular upkeep, responding to feedback from staff students to continually improve facilities and services. External Relationships Participate in ongoing professional development and training opportunities including the State Library Queensland (SLQ) and CUC Central networks Represent Library and CUC services at local network and advisory group meetings Partner with community organisations as required to delivery key projects and services to support needs of the local community. General Consistently complete allocated tasks to a high standard and within agreed timeframes Undertake other tasks up to and including your competency and level Actively promote the values of the organisation to staff Actively participate in identifying, recommending, developing and implementing measures through which allocated tasks and responsibilities may be carried out more effectively and efficiently Support planning and implementation of community services projects, engagement activities and events, as required Provide courteous and professional customer service to internal and external customers and conduct all transactions in an ethical and efficient manner Contribute positively to a supportive team-based work environment and participate in team meetings and training sessions as required Organisational Continuous Improvement & Quality Management Willingness and ability to adapt to challenge and opportunities: changing workforce capabilities through multiskilling, succession planning, knowledge management changing technologies and operational procedures by expanding your knowledge of future trends and required competencies Willingness and ability to set the example and live the values Willingness and ability to advocate a positive and constructive organisational culture Willingness to accept responsibility for your own actions and decisions, and to be held accountable for such Willingness and ability to integrate the competing demands of work, home, community and self Corporate Responsibilities All employees are bound by the Queensland Local Government Act 2009 to act with integrity, and in a way that shows proper concern for the public interest. All employees are responsible for acting in accordance with the Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as may be applicable to the role. Workplace Health & Safety All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S Policies, Procedures and work instructions. In fulfilling this duty, workers are to: Take reasonable care for his or her own health and safety. Take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons. Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person in control of the business or undertaking (PCBU) to allow the person to comply with the Work Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed). Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the workplace that has been notified to workers (e.g. reporting of incidents). Participate in the consultation and communication processes as prescribed in the Consultation, Cooperation and Coordination Code of Practice 2021. Other Requirements This position operates from Flinders Shire Library based in Hughenden, however, may be required to travel within the Local Government Area and work outside of standard business hours to meet the requirements of the role. Travel (including outside of normal hours) to attend training may be required The incumbent must be: prepared to work flexible hours to meet the requirements of the position willing to obtain a ‘Suitability (Blue) Card’ to enable the incumbent to work with or supervise people less than eighteen (18) years of age if required medically fit and physically capable to meet requirements of the position Prepared, if required, to undertake a medical assessment by Council’s medical practitioner; and Prepared, if required, for Council to undertake a Criminal History Check Organisational Relationships and Delegations Internal: Community Services & Wellbeing Team and other portfolios across Council External: Community groups, education facilities, general public, government departments, contractors, suppliers and other Local Government regions Delegations: The Library and CUC Manager works under limited direction, has the skills to manage time and organisational priorities. This position has delegated decision making and purchasing authority in accordance with Council's Delegation Register and Procurement Policy. In this role they supervise the position of Library Programs Officer and Student Support Officer. Selection Criteria Essential 1. High level communication and interpersonal skills with the ability to deliver excellent customer service across diverse stakeholders including vulnerable and/or disadvantaged individuals / groups, youth and Government agencies. 2. Demonstrated organisational and time management experience with ability to prioritise tasks 3. Demonstrated experience in education, leadership or management experience 4. Demonstrated ability to network, build strong relationships and work within a team 5. Capacity to plan and implement strategies to enhance library users and student experience 6. The ability to work effectively and productively in a team environment 7. Excellent computer skills, including proficiency in Microsoft Office and social media knowledge. 8. Commitment to uphold Council’s Code of Conduct, Workplace Health and Safety and Anti- Discrimination policies. Desirable 9. Relevant undergraduate qualifications and/or experience within education and training, community services and/or library services fields. 10. Previous experience in Library Operations, and knowledge of the Aurora Library Management System 11. Current CPR and First Aid certificate, or willingness to obtain.