You are applying for the position of IT Support Officer Level 1 for company CEA. Please fill in your details below to submit an application for this position.
About Us
CEA is an Australian Commonwealth company that designs, develops, manufactures and sustains advanced active phased array radar systems. The company’s design principles and commitment to investment in research and development ensures innovative thinking, technological skill, and quality fabrication. Our programs include the ANZAC and Hunter Class frigates and air defence applications for Army and Air Force, and Range applications.
Through our longstanding and ongoing collaboration with Defence, CEA Technologies has undertaken research and development into all aspects of active electronically scanned array technologies. This has resulted in the creation of a highly modular and scalable product suite, which have become integral to a wide range of critical Defence capabilities.
The Position
Provide frontline helpdesk support to CEA staff and management including timely response to support calls, resolve issues where able, and escalate where required. Conduct routine hardware and software support tasks where required.
Key Responsibilities:
* Provide first tier helpdesk support to all staff.
* Log all support requests, resolve issues where possible, and escalate when required.
* Maintain HelpMaster call logging system, ensuring all incidents are accurately recorded and updated.
* Troubleshoot basic problems – software and/or hardware.
* Install and support software, provide basic informal user training where required.
* Administer and maintain Assets Database.
* Keep abreast of emerging IT technologies and innovations, and provide advice where applicable.
* General support to the IT division as required.
Our Benefits
* Six weeks of paid annual leave per year
* Generous superannuation of 14.0%
* Free Car Parking
* Paid Parental, Compassionate, Defence Reserve & Voluntary Emergency Services leave
* Employee Assistance Programs
* Defence Health Insurance
* Salary Packaging
* Opportunities for Professional Growth and Development
Our Ideal Candidate:
* Basic knowledge of all aspects of computer usage.
* Basic general knowledge of commonly used business applications.
* Basic knowledge of TCP/IP networking.
* Ability to perform basic troubleshooting of Windows based computer workstations.
* Strong oral and written communication skills.
* Excellent interpersonal skills and capability to communicate effectively to a diverse skilled audience.
Eligibility
* An Australian Citizen;
* Eligible to obtain and maintain an AGSVA clearance – NV1
* ITAR - This position requires employees to access equipment and data that is subject to U.S International Traffic and Arms Regulation (ITAR). As such, applicants must disclose the following information at the time of application.
o Place of Birth
o Countries of current or past citizenship (including any dual citizenship or nationality) and residence,
o Countries of issue for current and past passports and
Other information related to their nationality for security and ITAR compliance purposes.
To find out more about our Citizenship and Nationality requirements, please visit www.cea.com.au
How to apply
Click on the 'Apply Now' button below. Please include a current copy of your resume and complete the screening questions. Applications without these elements will not be considered.
CEA encourages the submissions of early applications as we may review, short-list and/or conduct interviews for this role prior to the closing date.
Diversity, Equality and Inclusion at CEA
CEA is committed to fostering a diverse, equitable and inclusive environment. As an Equal Opportunity Employer, we strive to create a culture where all employees are respected and empowered to contribute positively to our organisation, regardless of their cultural background, age, gender identity, neurodiversity, disability, family and carer commitments, religion or sexuality. We welcome applications from veterans, those returning from a career break, people with disabilities and those who identify as Aboriginal and Torres Strait Islander.
For information on Equal Employment Opportunity & Privacy or Security & Citizenship requirements please visit www.cea.com.au/opportunities-at-cea
Should you require any adjustments throughout the recruitment process, please let us know. You can also email ***********@cea.com.au for a confidential discussion.
Unsolicited resumes from recruitment agencies will not be accepted