About the role
Sunshine Coast Eye and Retina is seeking a motivated and enthusiastic Medical Receptionist and Bookings Officer to join the team across both clinics in Noosaville and Caloundra. This is a casual position working alongside administrative and clinical staff to support two Ophthalmologists with the potential to increase hours and responsibilities as the clinic grows. As a valued member of the team at Sunshine Coast Eye and Retina, you will play an important role in supporting the delivery of exceptional eye care to our patients.
What you'll be doing
* Greeting and welcoming patients with a friendly and professional manner.
* Front desk administration including answering phones, scheduling appointments, managing patient bookings, processing Medicare and health fund claims and taking payments.
* Following clinic guidance and liaising with Eye Specialists and the Practice Manager to appropriately triage patient referrals.
* Arranging surgical bookings which requires a basic knowledge of surgical procedures, hospital processes and post operative care. On site training will be arranged.
* Liaising with patients and their families, optometrists, GPs and other health professionals with professionalism and kindness.
* Maintaining accurate and up-to-date patient records and assisting with general administrative tasks, as required.
* Working closely with the administrative and clinical team to ensure an efficient and positive experience for patients and staff.
What we're looking for
* Previous experience in a medical or healthcare reception role preferred though not essential. On site training will be arranged.
* Strong communication and interpersonal skills, with the ability to effectively work independently and within a team.
* Excellent organisational skills and attention to detail.
* Proficiency in using medical practice management software and Microsoft Office suite.
* Demonstrated ability to take initiative and problem solve.
At Sunshine Coast Eye and Retina, we are committed to providing a supportive and rewarding work environment. Our success is a credit to our Eye Specialists and our team, and we look forward to welcoming a new staff member on board.
About us
Sunshine Coast Eye and Retina is a comprehensive Ophthalmology service specialising in cataract, vitreoretinal surgery, macular disease and oculoplastic surgery. The team at Sunshine Coast Eye and Retina provide exceptional, caring and professional eye care for the entire Sunshine Coast region. Sunshine Coast Eye and Retina was established in Caloundra by Dr Warren Apel in August 2023 and in Noosaville in June 2025.
If you are an experienced Medical Receptionist and Bookings Officer who is passionate about delivering exceptional patient care, we encourage you to apply now for this exciting opportunity.