We are seeking a dynamic professional to collaborate with our product and engineering teams as a key stakeholder and voice of the client.
About the Role
Job Description
* This role involves providing product feedback, working with clients and internal teams to resolve service requests, incidents, and daily operations for our platform.
Key Responsibilities
* Experience in similar functionality (financial services, investment technology, or software-as-a-service) in a technology or client-facing role is essential.
* Familiarity with related subject areas such as finance, information systems, computer science, business administration or similar is also required.
* Tech troubleshooting skills and an interest in technology and software support are necessary for success in this position.
What We Offer
* A hybrid work environment with flexible personal time off, sick leave, and paid holidays.
* A comprehensive wellbeing package including medical, dental, vision, employee assistance program, and parental leave.
* Diversity & Inclusion: we are committed to welcoming, celebrating, and thriving on diversity.