As a Retail Consultant, you will be responsible for delivering exceptional customer experiences by offering personalized support and taking a genuine interest in getting to know our customers. This role involves ensuring high levels of customer satisfaction and achieving sales targets while maintaining a strong understanding of product features and benefits.
About the Role
* Ensuring exceptional customer service through personalized interactions and product recommendations.
* Achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc.).
Main Responsibilities:
* Understand customer needs and provide relevant product suggestions.
* Stay up-to-date with product knowledge to accurately describe features and benefits.
* Upsell and cross-sell opportunities - inform customers about sales and promotions.
* Consistently deliver exceptional customer service.
* Elevate our brand values in every customer interaction.
* Maintain store presentation according to Visual Merchandising guidelines.
* Address, resolve or escalate customer concerns in a timely manner.
Key Qualifications and Skills:
* At least 2 years of retail experience in home/lifestyle products preferred.
* The ability to engage with customers to bring their vision for their home to life.
* An 'I've got this' attitude for selling and exceeding sales targets.
* Exceptional communication skills and computer literacy.
* The capability to balance customer care and administrative duties.
* A genuine passion for home-styling, furniture or creating welcoming living spaces is an asset.
* Demonstrating alignment with our core values: We Add Value, We Are Distinctive, We Make It Personal, We Are Experts, We Keep It Real.