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CAPS Australia, a division of the global powerhouseIngersoll Rand, is seeking a dynamic and technically skilledParts Interpreterto join ourMackay team.
With a proud history dating back to **** and a national footprint of ten branches, CAPS is a trusted name in delivering innovative compressed air and power generation solutions to industrial and manufacturing clients across Australia.
About the Role
This customer-facing role is ideal for someone who thrives in a fast-paced environment and enjoys solving technical challenges.
You'll manage spare parts enquiries, sales, and inventory coordination for compressed air equipment and associated products, ensuring our customers receive accurate, timely, and professional support.
Key Responsibilities
Handle parts enquiries via phone, counter, web, and email, including preparing and managing quotations.
Manage stock allocation, prioritise distribution, and coordinate backorders with inventory and suppliers.
Raise and submit weekly invoices.
Work closely with our storeperson.
Process over-the-counter and phone sales, including EFTPOS transactions and documentation.
Operate OEM databases to provide technical information and submit stock variation requests.
Maintain accurate inventory records and ensure integrity of stock transactions.
Liaise with inventory teams to ensure stock levels meet customer demand.
Contribute to continuous improvement by suggesting process enhancements.
Attend toolbox meetings, training programs, and other branch activities as required.
What You'll Bring
Previous experience in a parts interpreter or technical sales role.
Strong customer service and communication skills.
Ability to manage multiple enquiries and prioritise tasks effectively.
Familiarity with inventory systems and technical databases.
A proactive, solutions-focused mindset.
Commitment to safety and compliance with company policies.
Why CAPS?
Join a respected Australian company backed by a global leader.
Work in a supportive team environment with opportunities for growth.
Access ongoing training and development.
Be part of a business that values innovation, service, and safety.
Ready to take the next step in your career?
Apply now and become part of a team that's powering industry across Australia and beyond.
Unlock job insights
Salary match | Number of applicants | Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a parts interpreter?
Do you have experience in a sales role?
Do you have customer service experience?
Do you have previous invoicing experience?
CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands.
Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.
With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly.
Founded in Western Australia in ****, CAPS joined the Ingersoll Rand family in ****.
Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.
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