IT Service Management Coordinator Role
We are seeking a motivated and detail-oriented IT Service Management Process Coordinator to join our team on a permanent, full-time basis.
This role plays a key part in supporting and enhancing IT service processes across change, problem, release, and configuration management. You'll contribute to strategic and operational improvements, coordinate system updates, and work closely with stakeholders to drive best practice service delivery.
* Provide technical direction and guidance on daily IT service management activities, ensuring alignment with best practice frameworks.
* Develop, test, and coordinate changes to the ITSM toolset, engaging stakeholders and ensuring documentation and standards are up to date.
* Seek feedback and conduct research and analysis to identify improvement opportunities and provide advice to management and system owners.
* Work to agreed Service Level Agreements (SLAs) and maintain effective relationships with internal and external stakeholders.
* Support the development of project documentation and provide input into technology upgrades or system enhancements.
About You
To be successful in this role, you should possess:
* Current ITIL Foundation Certificate or demonstrated practical experience in Change, Major Incident, Problem, and Configuration Management processes.
* Proven ability to engage people when providing technical support and collaborate with your team to achieve goals.
* Sound written, verbal, and interpersonal skills with the ability to build rapport and maintain a strong customer service focus.
* Strong conceptual and analytical abilities to assess complex issues and recommend effective solutions and improvements.
* Effective time management and organisational capabilities, able to manage multiple priorities independently with minimal supervision.
Benefits
This is an excellent opportunity for a proactive IT professional with a passion for service management and continuous improvement. If you're ready to make a difference in a high-impact, fast-paced environment, we'd love to hear from you.
The Public Transport Authority's vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
Our team operates within a culture of trust, collaboration, and innovation, where everyone has the opportunity to grow and develop their skills and expertise.
Opportunities exist for career progression, personal development, and networking within the organisation and industry.
We promote a healthy work-life balance and offer a range of employee benefits, including flexible working arrangements, access to fitness facilities, and regular social events.
If you're passionate about making a difference in the transportation sector, please submit your application today!