NSW Government - Customer Service Officer
MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents!
What's in it for you?
* Training: Take part in in depth training program designed to help you succeed in your role
* Location: Newcastle
* Hours: 35 hours per week, 7 hours per day.
* Rotating Roster: Monday - Friday, 7am - 7pm
* Duration: Commencing 22nd May 2026 - temporary assignment until 21 November 2026, with the possibility of extension!
* Hourly Rate: $35.80 per hour + Super.
* Working model: Full time in office
* Join with other new starters, so an opportunity to learn together!
The Role
* Deliver a positive customer experience across multiple channels, maintaining a professional, courteous, and customer-focused approach
* Maintain and update records and databases in line with service delivery processes, ensuring accuracy, accessibility, and compliance
* Research, analyse, and respond to customer enquiries in a timely manner, escalating or redirecting where appropriate to ensure effective resolution
* Provide clear advice and support to enhance customer understanding and use of products and services
* Accurately document customer complaints and escalate unresolved issues through the appropriate channels to achieve timely outcomes
* Perform administrative tasks, including record creation and maintenance, in accordance with privacy requirements and legislative obligations
* Contribute to continuous improvement by identifying opportunities to enhance efficiency and supporting the implementation of process improvements
About You
* Experience in office based environment - call centre preferred
* 2 - 3 years experience in customer service - Retail/ Call centre
* Outstanding written and verbal communication skills.
* Intermediate computer skills, with the ability to work across multiple systems.
* Must be able to commit to the full duration of the assignment.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
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