Join to apply for the Operations Manager - Insurance Industry role at Troocoo
6 days ago Be among the first 25 applicants
Join to apply for the Operations Manager - Insurance Industry role at Troocoo
Get AI-powered advice on this job and more exclusive features.
Operations Manager
Are you ready to lead a high-performing operations function within a trusted name in insurance? We're looking for a capable and collaborative leader to oversee the Customer Service and Claims teams within the pet insurance arm of a major insurer.
Operations Manager
Are you ready to lead a high-performing operations function within a trusted name in insurance? We're looking for a capable and collaborative leader to oversee the Customer Service and Claims teams within the pet insurance arm of a major insurer.
The Opportunity
This is a hands-on, high-impact role reporting to the General Manager. You'll be responsible for leading day-to-day operations, driving process and system improvements, and embedding a strong customer and compliance culture. With the pet insurance division continuing to evolve and expand, it's a great time to bring your leadership to the table and help shape the next phase of growth.
What You'll Be Doing
* Leading and mentoring a close-knit leadership team across customer service and claims
* Managing the end-to-end operations function, with a focus on service quality, compliance, and customer outcomes
* Driving continuous improvement initiatives, including process optimisation and system enhancements
* Supporting the rollout of regulatory requirements and balancing customer, commercial, and compliance needs
* Preparing performance reporting and insights for internal stakeholders
What we're looking for:
* Experience in insurance or financial services – ideally with exposure to claims and regulated environments
* A confident people leader who can inspire, guide, and roll up their sleeves when needed
* A strong understanding of operational risk, compliance, and customer service delivery
* Excellent communication skills and a collaborative, solutions-focused mindset
* Someone who thrives in change and is passionate about building and improving systems and processes
Why join?
* Be part of a well-respected, nationally recognised insurer
* Play a critical role in a high-growth business unit with real impact on customer outcomes
* Join a values-led organisation with a strong leadership team and people-first culture
* Contribute to a dynamic, purpose-driven division where your leadership will be valued
Ready to take the next step in your leadership career and make a meaningful impact? We'd love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting, Advertising Services, and Financial Services
Referrals increase your chances of interviewing at Troocoo by 2x
Get notified about new Operations Manager jobs in Brisbane, Queensland, Australia.
Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 1 day ago
National Underwriter Manager - Accident & Health
Brisbane, Queensland, Australia 1 week ago
Senior Workers Compensation Manager - Queensland
Brisbane, Queensland, Australia 4 hours ago
Regional Manager - CMF (Australia and New Zealand)
Brisbane, Queensland, Australia 16 hours ago
Brisbane, Queensland, Australia 1 month ago
Regional Manager Commercial Operations - Northern
Brisbane, Queensland, Australia 2 weeks ago
Willawong, Queensland, Australia 1 week ago
Manager Sales and Service Excellence - Queensland Regional
Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 2 weeks ago
Sunnybank Hills, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
East Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 3 weeks ago
Loganholme, Queensland, Australia 5 days ago
North Lakes, Queensland, Australia 1 day ago
Morayfield, Queensland, Australia 11 hours ago
Brisbane, Queensland, Australia 2 weeks ago
Store Manager for Naturopathic Wellness Brand (Qualified Naturopath)
Brisbane, Queensland, Australia A$70,000.00-A$75,000.00 5 days ago
Head of Line 1 Risk - Transformation and Operations
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 4 days ago
Kenmore, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr