IT Operations Manager Role Summary
This is a key leadership position that oversees the management of technical resources, providing guidance and direction to ensure the delivery of high-quality customer support experiences. The role involves overseeing all major incidents and service requests, taking ownership of business-wide communications, and monitoring team performance.
Key Responsibilities:
* Manage and oversee a team of technical resources to deliver exceptional customer support experiences.
* Provide guidance and direction to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
* Oversee all major incidents and service requests, ensuring timely and effective resolution.
* Take ownership of business-wide communications, ensuring that stakeholders are informed and aligned with business objectives.
Required Skills and Qualifications:
To be successful in this role, you will need:
* Proven experience in infrastructure management and team leadership.
* Sound knowledge of Microsoft 365, Azure, Security, and Networking.
* Excellent understanding of ITIL practices and methodologies.
* Ability to work efficiently and effectively under pressure.
* Excellent customer service and communication skills, both verbal and written.
What You'll Get in Return:
As an IT Operations Manager, you will be offered a competitive salary package, flexible working arrangements, and opportunities for career development and growth. This organization prides itself on internal promotion and career advancement, making it an ideal place to grow your career.