Job Title: Home Care Manager
This role oversees the delivery of safe, effective and excellent Home Care Services across Dubbo and the greater Orana region.
* Lead the Home Care Service - Ensure safe, effective care while aligning services with regulatory requirements and strategic goals.
* Support our 'Connect' model of care - Provide space for learning opportunities and reflective practice.
* Embrace change and support team adaptation to changes in a positive and resourceful manner.
* Risk Management - Identify and respond to risks proactively, ensuring safety of staff and clients.
* Service Performance - Monitor and manage service performance to meet established KPIs and ensure high-quality delivery.
* Team Development - Support team development by providing coaching and mentoring in an open and transparent manner.
* Continuous Improvement - Use data, audits and feedback to drive service improvements, address concerns and implement best practices.
Key Responsibilities include:
* Fostering a culture of excellence, safety and customer satisfaction.
* Developing and implementing strategies to improve service quality and efficiency.
* Maintaining strong relationships with stakeholders, including clients, staff and partners.
* Providing leadership and guidance to team members, promoting a culture of accountability and continuous improvement.
* Ensuring compliance with relevant laws, regulations and industry standards.