Job Title: Day Spa Manager
Pullman Magenta Shores, a luxurious 5-star beachside resort on the NSW Central Coast, offers an inspiring place to work. Our resort provides a sanctuary of relaxation and elegance with studio guestrooms, villas, luxury beach houses, terraces, and dining options.
As a team member, you'll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences amidst the stunning backdrop of the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park.
Job Summary:
The Day Spa Manager will curate a profoundly calming experience for our guests, focusing on exceptional customer service and spa management expertise.
Main Responsibilities:
* Lead and manage the spa team to ensure high standards of service and care.
* Develop and execute strategies to drive revenue and enhance guest satisfaction.
* Train, mentor, and develop spa staff, fostering a culture of excellence.
* Maintain inventory levels, retail sales, and cost controls.
* Collaborate with the team to create revenue-generating ideas and spa packages.
* Develop a strong understanding of spa products and treatments offered.
* Seamlessly handle appointments, payments, and administrative tasks.
Requirements:
* Diploma or Cert IV in Beauty Therapy or Massage.
* Proven expertise in retail, sales, leadership, training, and team development.
* Strong business acumen and focus on achieving business goals.
* Exceptional communication and interpersonal skills.
* Impeccable grooming and presentation.
* Expert time management skills and ability to customize treatments.
* Maintain composure under pressure.
* Proactive attitude and Hotel / Resort Spa experience.
* Available for weekend and late-shift flexibility.
Benefits:
* Accor Live Limitless (ALL) Loyalty Program.
* Family & Friends Discounts.
* Learn Your Way - Career Development Support.
* Build Your Network - Global Hospitality Network.
* Worldwide Opportunities - Career Growth.
We welcome diverse teams and individuals to join Accor, fostering a workplace that feels like a retreat from the everyday. Pullman Magenta Shores is part of Accor, a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.