Key Leadership Role
The Chief Operating Officer (COO) is a senior leadership position that oversees claims, administration, and corporate services. The COO reports directly to the Chief Executive Officer (CEO) and provides high-level leadership and oversight.
Primary Responsibilities
* Direct the claims and administration operations of the business.
* Drive the delivery of exceptional customer service.
* Lead and develop the relevant leadership team members.
* Motivate all staff to achieve their best.
Requirements
* A genuine leader with a contemporary approach.
* Client-centric with a strong commitment to people.
* Extensive operational experience and a track record of driving excellent client service.
* Knowledge of best practices in claims, administration, and corporate management.
Desirable Qualifications
* Background in Insurance, Human Services or related industries.
* Understanding of how businesses function.
* Tertiary qualifications in a relevant discipline (Insurance, Business, Health, Social Science/Policy).
Leadership Attributes
* Strong interpersonal skills and effective communication.
* Ability to lead by example and inspire others.
* Highly organized and results-driven.
* Adaptable and flexible in a fast-paced environment.
This role offers an exciting opportunity for a seasoned leader to drive strategic growth and success.