Add expected salary to your profile for insights.Reporting into Mining Business Manager, the Customer Support Manager will join our Mining Sales and Operations team on a full-time basis at our Guildford Branch. This role involves executing the aftermarket sales strategy for the designated customer group, with the goal of maximizing sales and service growth.Roster: Monday - Friday, 8.5 hours/day (including meal break)What You'll Do:Identify and influence sales opportunities with customers.Help develop and execute the sales strategy for your customer group.Manage fleet performance and improve Total Cost of Ownership (TCO).Prepare and deliver proposals.Handle commercial negotiations for aftermarket services.Plan, forecast, and manage inventory using internal systems.Use data to manage sales opportunities.Work on projects to improve site performance.Provide product support and manage product issues.Manage warranty process for customer base.Support other team members when on leave, etc.Support Parts and Service budget for customer base.Skills & Experience:Trade Qualification or strong understanding of mining machinery components.Understanding of Heavy Mining Equipment ‘Total Cost of Ownership' modelling.Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.Self-motivated individual capable of working successfully within a team and autonomously.Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.Our Benefits include but are not limited to:Financial Benefits: Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts (e.g., Coles, Petbarn, Virgin, HOYTS, Crown).Health & Wellness: Discounts with BUPA, Fitness Passport for gym access across Australia, and EAP support for you and your family.Culture & Career: Personal and Team Recognition (Made for More Awards), Internal Career Progression, and Training & Upskilling through our WesTrac Institute.Additional Perks: Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan opportunity.Our Company & CommitmentWith over 4,500 employees, WesTrac is one of the world's largest authorized Caterpillar equipment dealers, offering a wide range of mining and construction equipment and solutions.We value diversity and inclusion, encouraging applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. We are a WORK180 endorsed employer committed to equality.Reference Number: 4005How do your skills match this job?Sign in and update your profile to get insights.WesTrac is a leading equipment solutions provider across NSW, ACT, and WA, serving industries like mining, construction, and agriculture. Our success relies on our talented team of over 4,000 people.For more career tips and information, explore our resources or report any concerns about this job ad if you find it misleading or discriminatory.
#J-18808-Ljbffr