* Front-line role supporting locomotive availability and service recovery in real time
* Work at the centre of operations, engaging with train crew, maintenance and control teams
* Opportunity to build deep technical and operational expertise in a high-impact environment
About the Role
Pacific National is seeking motivated and operationally focused Asset Support Centre Specialists to join our Asset Support Centre located in Newcastle. In this role, you'll be responsible for providing real-time fault triage, technical support and decision-making to keep our locomotive fleet moving safely and reliably across coal, bulk and intermodal operations.
You'll work closely with train crews, operations, maintenance teams and OEM partners to diagnose issues, support service recovery, and minimise disruptions. This is a fast-paced, high‐impact role suited to someone who thrives under pressure and enjoys solving complex operational challenges.
What you'll be doing
* Act as the first point of contact for train crew and operational teams reporting rollingstock faults.
* Perform fault triage, diagnosis and remote troubleshooting using approved procedures and systems.
* Provide clear, accurate advice to support safe continuation of services where appropriate.
* Escalate issues to engineering, maintenance, OEMs or leadership in line with escalation protocols.
* Support real-time decision-making to minimise service delays, cancellations and disruptions.
* Communicate effectively with train control, live run teams and maintenance partners.
* Capture accurate fault details, actions and outcomes in CMMS and operational systems.
* Use condition monitoring data and locomotive system information to support decisions.
* Identify recurring faults or emerging trends and escalation for deeper investigation.
* Operate in full compliance with safety, regulatory and company requirements.
* Contribute to continuous improvement of help desk processes, procedures and knowledge bases.
What you'll bring
* Trade qualification, technical certification or relevant operational experience.
* Experience in a heavy asset or rail environment operating 24/7 (rail highly desirable).
* Strong problem-solving skills with the ability to assess faults and act decisively.
* Experience using CMMS or operational systems (e.g. Maximo).
* Ability to read and interpret technical and engineering documentation.
* Excellent verbal and written communication skills, particularly under pressure.
* High attention to detail and accuracy in system-based work.
* Strong customer-service mindset and ability to work collaboratively in a team.
* Willingness to work a shift-based roster and manage time-critical decisions.
Benefits
* Paid parental leave
* Discounted travel and insurance
* Novated Leasing
* Fitness Passport
* Inclusive, values-driven culture
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