As Conference & Events Executive, you’ll coordinate the planning and execution of all events and oversee operational delivery to ensure customer satisfaction. This role reports to the Director of Sales & Marketing and is responsible for delivering successful events across the segments of sporting, weddings, corporate, MICE and ADHOC short lead business.
YOUR DAY TO DAY
- Ensure the whole client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey
- Liaise with and manage key internal relationships with Food & Beverage Service, Kitchen, Front Office, Concierge and other relevant departments
- Prepare and actively participate in BEO and Group Resume planning, and join weekly operational meetings to communicate key events with the relevant team members
- At pre-event planning stage, consult with meeting planners to optimise all elements of the meeting/event including space, meeting/break flow, menu and design etc. to improve meeting efficiencies
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Responsible for Delphi diary management with consideration of yielding tactics through upselling to maximise revenues but also ensure a memorable guest experience
- Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
- Ensure that finance processes are implemented and adhered to, to ensure timely deposit and final payments are made by the client
- Work with the Operational teams to ensure accurate and timely posting of all conferences, events and groups
WHAT WE NEED FROM YOU
- A love of creating exceptional events, and seeing them through to fruition
- Available to work Saturdays when the business requires in particular large weddings
- Able to build rapport and create meaningful relationships with colleagues and clients alike
- Exceptional project skills with a knack for juggling multiple projects simultaneously, and the ability to problem solve.
- Education - Bachelor’s Degree, higher education or equivalent in Hospitality or related field
- Experience - 2+ years’ experience in a hotel setting or related field and a knowledge of Opera Systems preferred
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a cooperative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
📌 Conference & Events Executive
🏢 InterContinental
📍 Sydney