Our ideal candidate will have a strong background in customer service, with experience working in call centre environments.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. They will be proactive and results-driven, with a focus on delivering exceptional customer experiences.
The role involves receiving inbound calls and email inquiries from domestic customers, as well as making outbound calls to promote products and services. The successful candidate will have a proven track record of converting leads into sales opportunities, and will be able to work calmly under pressure while multitasking.
They will be responsible for scheduling appointments for residential customers, resolving customer queries quickly and accurately, and maintaining accurate records of customer interactions.
To be considered for this exciting opportunity, applicants should possess:
* Experience working in customer service or call centre environments
* Proven ability to convert leads into sales opportunities
* Excellent communication and interpersonal skills
* Ability to work calmly under pressure while multitasking
We offer a competitive salary and benefits package, including comprehensive training and development programs. Our team is passionate about delivering exceptional customer experiences, and we are committed to supporting our employees in achieving their full potential.
At Rentokil Initial, we pride ourselves on being a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.