Introduction:
Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Description:
Key Responsibilities:
* Act in accordance with policies, procedures, and legislative requirements (e.g., privacy) to provide professional, accurate, and timely customer service to the public and clients, primarily related to processing infringements and permits.
* Facilitate debt clearance by providing relevant payment options for finalizing infringement notices and encouraging customer payments through all relevant payment channels.
* Advise the public of their rights and obligations under relevant Acts.
* Provide advice regarding Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff.
* Accurately enter call summaries into the CRM to create case histories after each call.
Skills and Experiences:
* Strong customer service orientation.
* Good written and verbal communication skills.
* Professional approach and good phone manner, especially when dealing with difficult or distressed clients.
* Well-developed negotiation, problem-solving, and decision-making skills.
* Ability to use multiple computer systems simultaneously.
* Energetic and enthusiastic with the ability to work autonomously.
* Call center experience is desirable.
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