Senior Account Manager
Cairns Based | Full‑Time | Community Focused Role
Captivations Teamwear is seeking a Senior Account Manager to manage and grow an established customer base across Cairns and Far North Queensland.
This is a full‑time, Cairns‑based replacement role suiting someone who values relationships, service and being part of the local community.
The Role
You will be responsible for managing and retaining a portfolio of long‑standing customers, with a strong focus on schools, clubs and community organisations.
· Managing and growing existing accounts through regular face‑to‑face engagement
· Providing high‑touch customer service and responsive support
· Acting as a trusted, consultative partner to your customers
· Identifying opportunities to grow accounts when appropriate
· Coordinating quotes, orders, follow‑ups and delivery timelines
· Maintaining accurate records using Microsoft tools and a CRM
· Working closely with internal sales, admin and production teams
· Participating in a structured handover and shadowing period
While there is some opportunity to bring in new business, the primary focus is account management, retention and service excellence.
About You
You are a relationship‑driven professional who enjoys autonomy, accountability and local connection.
· Proven experience in account management, face‑to‑face sales or relationship management
· A genuine interest in the Cairns / North QLD community
· Strong customer service values with a calm, no‑ego approach
· Confidence building trust with schools, clubs and local organisations
· Solid administration skills and attention to detail
· Good Microsoft Office skills. CRM experience is highly regarded but not essential
· The ability to work independently while staying connected to a wider team
Experience in workwear, sportswear, uniforms or related industries is an advantage, as is an understanding of the school system and structures, but personality, service mindset and reliability matter most.
This role is best suited to someone established in their career, local and very familiar with the region.
What’s On Offer
· A permanent, full‑time role based in Cairns
· An established customer base with strong local relationships
· Company vehicle provided
· Long‑term stability with scope to modernise systems and ways of working
· A role where community presence, trust and service are genuinely valued
If you enjoy being out in the community, building long‑term relationships and delivering reliable, high‑quality service, this role will suit you.
Apply via Seek with your resume and a brief cover note outlining why this role and region appeal to you.