Full Time Fixed Term | 9 Day Fortnight | 36 hours Salary: From $79,016.17 plus superannuation Position Brief - Customer Service Officer
We’re hiring for several full time fixed-term positions with varying contract lengths. Join our team and benefit from ongoing professional development and exciting upskilling opportunities!
About The Team
Our branch supports the organisation in achieving our shared mission of being a high-performing, customer-focused organisation that delivers value-for-money services to our community. We embrace the principles of making people our priority, the Gold Coast being at the heart of everything we do, and we pursue growth and success. A strong focus on the safety and well-being of our team and providing opportunities to have fun and get to know each other are essential priorities within our branch.
About Your New Role
Customer Service Officers are the first point of contact for members of the public interacting with the City of Gold Coast's wide-ranging services available to residents, businesses and visitors within the community. Each year, our team manages thousands of enquiries across various channels, including phone, email, webchat, and in-person support, operating from multiple locations across the city. To ensure your success, we provide comprehensive resources, including detailed knowledge articles, classroom training, dedicated post-go-live support, and ongoing professional development with opportunities for upskilling.
Our operational hours are 6:45am to 6:00pm, Monday to Friday, on a rotating roster.
We are currently recruiting for multiple full time fixed-term positions, starting in June 2026. Contracts are available for 3, 6, or 12 months, with the potential for extension based on performance.
For more information, including position responsibilities please view the position brief.
We’re Looking For People Who Have
You have a customer-centric mindset and display behaviours contributing to a high-performance workplace culture. You know how to strike the right balance between providing friendly and professional service, reaching the proper outcomes for customers and the City, and doing so efficiently. You are adept at problem-solving, seamlessly navigating multiple systems, and able to work within documented processes. You can support the above with two years' experience working in a service-oriented multi-channel Contact Centre.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
Benefits
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
Interested? Apply now
To submit your application, please click apply now and complete the application form. You will be required to upload your resume outlining how your skills, and experience would allow you to achieve success in this role. In addition, please also click HERE to complete computer literacy and internet knowledge (CLIK) testing relevant to the position.
Please note applications that have not completed both elements will not be assessed.
Contact Person Carly Barnes
Contact Email
Closing Date Thursday 16th April @ 11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.