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About GV Health
At Goulburn Valley Health we pride ourselves on delivering person‐centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
Click HERE to find out more information about GV Health and our services.
Click HERE to find out more from our staff about a career and lifestyle at GV Health.
The Hume Rural Health Alliance (HRHA) joint venture is aimed at meeting the growing Health Services needs of the region. The emergence of this alliance also reflects the national and global trends in government investment focused upon delivering patient centred information systems which drive efficiencies and improvement in patient care.
Across the Hume region, the health services are experiencing the need to uplift digital maturity to improve patient care by uplifting the Core Information Systems and related infrastructure. The region's digital health program is aligned to the initiatives identified in the Victoria's Digital Health Roadmap 2021-2025 and works collaboratively with the Department of Health's Digital Health branch.
The primary function of this role is to manage the HRHA IT Support operations. The IT Support Team Leader – GVH will be responsible for ensuring that the IT Support Officers are providing high‐quality support to end‐users, and will work closely with the support team to identify and resolve technical issues.
The purpose of this role is to manage the day‐to‐day delivery of HRHA's onsite IT support function, in line with service performance targets published within the HRHA Service Level Agreement. The role provides support to the Service Delivery Manager – GVH, including the production of monthly service performance reporting.
The successful candidate will have
* At least 5 years of experience in service desk operations, with at least 2 years in a leadership role.
* Excellent communication skills, including the ability to communicate technical concepts to non‐technical stakeholders.
* Experience with service desk tools and technologies, such as ManageEngine, ServiceNow, Jira, or Zendesk.
* Knowledge of ITIL Framework and IT service management best practices.
If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'
Benefits
* Generous salary packaging, subsidised staff parking and discounted leisure memberships
* Flexible work practices and options to purchase additional leave to support work/life balance
* Paid parental leave
* Professional development and study leave to help reach your learning and career goals
* A confidential employee assistance programme (EAP) for you and your loved ones
* Social club membership offering a range of events, functions and local community discounts
* Our CREATE Outstanding monthly, bi‐monthly and annual reward and recognition programme
GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.
Pre‐employment screening checks may be required, including but not limited to: Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, visas and valid working rights in Australia, immunisations as mandated by the Department of Health. Further details of pre‐employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre‐employment screening from time to time and as directed by legislation and operational requirements.
Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.
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