We are looking for enthusiastic and highly organised individuals to support our Knowsley Breastfeeding Peer Support Service.
This role will be pivotal in providing Breastfeeding Peer Support to Knowsley families and supporting with general community engagement within the service.
This role is to cover annual leave and staff sickness as and when the service requires.
This post will:
You will when the service requires, facilitate Breastfeeding Peer Support groups across Knowsley following full training. Provide service support including dealing with telephone calls / messages, electronic communication, appointment management, data entering and database management, and other general administrative duties.
We would like to hear from you if you have the following skills and experience:
* Highly organised, enthusiastic and have exceptional interpersonal skills.
* Previous experience of providing 1:1 support to service users.
* Competent in Microsoft Office applications and information technology skills.
* Professional in your approach to work with flexibility, good time management and planning skills.
* Practiced in supporting a wider team with processes and procedures.
* Previous experience of working independently and as part of a team.
* Conscientious and with a good eye for detail and confident in the handling of data.
* Familiar with current GDPR regulations and have an understanding of the Patient Confidentiality act.
To apply: For more information and to download the job description please visit our website. Work With Us - Everyone Healthand email your CV and supporting statement to jobs@everyonehealth.co.uk
Closing date: Tuesday 20th May 2025
Please note:
All offers are subject to enhanced DBS checks and satisfactory references.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.
JOB DESCRIPTION
Breastfeeding Peer Support Group Facilitator - Bank Staff
MAIN PURPOSE
To facilitate Breastfeeding Peer Support drop in groups at local children's centres across Knowsley.
This post will:
1. Facilitate weekly drop-in Breastfeeding Peer Support groups across Knowsley to support annual leave and/or staff sickness when required.
2. Provide support for the service when required e.g. handling telephone calls/messages, electronic communication and updating patient records on our system.
* To use our patient data management system
* Promote the service at local events.
SUMMARY OF RESPONSIBILITIES AND DUTIES
* Pre-arranged Breastfeeding Peer Support Groups running weekly in different areas of Knowsley to make it accessible for all Knowsley families.
* To use the internal clinical IT system to manage our patient data.
* Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication and updating patient records.
* Escalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries. when needs exceed the skills and competencies.
* Utilise a range of communication methods including digital technologies, telephone, email, and text to ensure patient-led support is proportionate to individual need.
* Take lead to organise day to day tasks and resources management.
* Be compliant with all relevant policies, procedures, and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.
* Take responsibility for own CPD and participate in Everyone Health's induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.
* Prioritise, organise and manage own workload in a manner that maintains and promotes high quality.
* Be an ambassador for the Knowsley services, promoting the service to members of the public and other stakeholders/ partners, where appropriate.
* Attend community venues weekly and when events are being held.
* Manage and check the NHS Mailbox and liaise with each relevant team member.
* Update patient spreadsheets.
PERSON SPECIFICATION
1. SKILLS & ABILITIES
* Excellent communication skills – written, verbal and non-verbal, and listening skills.
* To be able to use Microsoft Office
* Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.
* Keep accurate records to provide data and monitoring information.
* Ability to write down information in clear accurate English.
* Emotionally sensitive and empathetic to members of the public accessing our service.
* Methodical and highly organised approach to work.
* Able to carry out regular, systematic tasks repeatedly.
* The ability to work independently and as part of a team.
* Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.
* Respond effectively to referrals in line with agreed service protocols.
* Computer literate – ability to maintain and monitor information systems.
* Flexible and adaptable approach to working.
* Value and respectful of other people – regardless of background or circumstances.
2. KNOWLEDGE
* Sound knowledge of Microsoft Office
* Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act
* Insight and understanding regarding the varying local communities across Knowsley would be beneficial.
* Full, clean driving license
3. EXPERIENCE
* Experience of using data systems and Microsoft Office
* Providing 1:1 support to service users
* Raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community
* Encouraging participation in activities
* Managing own workload, to ensure tasks are completed on time and to a high standard
* Using software systems to document, collate and evidence work
4. QUALIFICATIONS
Full training to provide Breastfeeding Peer Support will be provided.
Required: Education to GCSE Standard at grades A-C for a minimum of 5 GCSEs (or equivalent) including Mathematics and English language or literature.
5. SPECIAL CONDITIONS
* Highly motivated self-starter with resilience, determination and the ability to see jobs through to completion.
* This post involves working with vulnerable adults and as such the post holder will be required to apply for a disclosure of criminal records at an enhanced level (DBS).
6. SAFEGUARDING
Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.
FITNESS TO PRACTISE
Applicants will need to confirm if:
* They're currently subject to a fitness to practise investigations or proceedings by a regulatory or licensing body
* They've been removed from any professional register or licensing register
* They've had conditions or sanctions placed on their registration
* They've ever had restrictions placed on their clinical practice as part of the revalidation process
Everyone Health delivers multi-component health related and lifestyle services, including prevention and early intervention, on behalf of Clinical Commissioning Groups and Local Authorities in community based localities across the UK.
#J-18808-Ljbffr