Join Sutherland Shire Council as Senior Manager - Customer and Engagement!
We're committed to delivering high-quality services that enhance the lives of our vibrant and growing community. This leadership role will help shape the future of the Shire by driving our customer experience, corporate communications and community engagement.
As Senior Manager - Customer and Engagement, you'll lead a dedicated team and collaborate with internal and external stakeholders to ensure our services remain responsive, accessible and aligned with community needs. With over 230,000+ residents, your work will make a tangible difference.
Your Role: Strategic, Customer-Centric, Impactful
It's a great time to be part of Sutherland Shire Council. We're committed to delivering high-quality services that enhance the lives of our vibrant and growing community. This leadership role will help shape the future of the Shire by managing our Customer and Engagement division.
You will be a trusted advisor to the CEO, Executive, Senior Leadership Team, and Elected representatives while shaping Council's reputation, supporting strategic initiatives, and leading crisis communications when needed.
As Senior Manager - Customer and Engagement, you will lead a diverse team of professionals to deliver impactful customer, communications, and engagement strategies, and influencing decisions at scale across a complex organisation.
A positive attitude and a strategic mindset are critical, with a focus on how we can make a difference and deliver brilliant outcomes for our community. We have an awesome team waiting to kick goals with you, open to change and ready to contribute. It is important that you are a leader that will inspire, coach and develop our teams to be their best.
Reporting directly to the Director Corporate, the Senior Manager - Customer and Engagement will require exceptional leadership capability and proven success in customer experience, corporate communications and community engagement.
How to apply
Review our Candidate Information Pack and Position Description. Your application will need to include a:
* cover letter highlighting your suitability for the role and addressing the key selection criteria (no longer than 2 pages)
* current and detailed resume.
For a confidential discussion please contact Alison Wady, Talent Acquisition Business Partner via email at awady@ssc.nsw.gov.au.
Applications close 11:59pm on Monday 6 April 2026.
Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.
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