The Senior Systems Administrator is responsible for:
* Implementing, maintaining and supporting SDI's IT infrastructure such as all server and Network infrastructure, all security and phone systems, all day-to-day IT systems administration and staffing Help Desk.
* Contributing towards SDI Strategic Priorities.
* Conducting work in a safe manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.
* Supervises overseas offices in the installation of new equipment via VPN, remote access connections for office and roaming sales personnel.
* Installs, configures and maintains PCs and servers, networking equipment and network operating systems (Windows Server 2016 – 2022); including installing cabling as required, rebuilding of virtual servers when required.
* Provides telephone and desktop support to internal users.
* Sets up and maintains peripheral devices such as desktops, printers and Xerox copiers.
* Sets up and maintains VM Servers when required.
* Administers system access and security levels in AD.
* Implements and co-ordinates housekeeping procedures, including daily system back‑ups, setting up user accounts, monitoring file access, file and VM restores etc.
* Assists in developing Policies & Procedures for the IT.
* Supports and maintains the Cisco UCM system.
* Backups and recovers Veeam.
* Maintains records of all software and hardware peripherals.
* Assists management in preparing rooms for presentations (projectors / DVD / Video / Network Connections).
* Assists management in implementing various procedures / systems for the operations of the SDI group of companies.
* Trains users in the use of new software before upgrades occur.
* Immediately resolves outages relating to critical systems such as Firewall / VPN / Sophos.
End Point Security, Email System (Exchange Online), Overseas Network Access including Roaming Sales Employees, Global Salesforce CRM System, ERP Systems – SAP, Internal Cisco UCM phone system, VMWare vSphere Infrastructure and Veeam Backup and Replication.
* Australian Head Office
* USA Office and Sales personnel
* Brazil Office and Sales personnel
* EU Office and Sales personnel
* External Suppliers
o The position is located at Bayswatero. Working hours: 8.30am – 5.00pm. Some after‑hours work and telephone communications, particularly if outages occur.
Bachelor's Degree
Knowledge and Skills
* Minimum 5 years' commercial IT experience supporting and maintaining enterprise infrastructure in complex environments.
* Proven experience acting as an escalation point for critical incidents, ensuring timely resolution and minimising business impact.
* Strong IT problem‑solving and troubleshooting skills across multiple technology domains.
* Advanced experience with:
* Virtualisation: VMware vSphere, vCenter
* Server Compute: HP
* Backup & DR: Veeam Backup & Replication, Veeam 365, Spanning 365
* Storage: HPE Alletra
* Networking: Meraki APs, switches, Fortinet suite (VLANs, VPNs, MPLS, SDWAN)
* Desktop Operating Systems: Windows 10/11
* Azure & Microsoft 365: administration, identity management, security baselines
* Endpoint Security (Defender for Endpoint, or equivalent)
* Application Delivery: RDS, Windows Virtual Desktop (WVD / AVD)
* Experience with patching, monitoring, and capacity management across server, storage and cloud environments.
* Familiarity with automation and scripting (PowerShell).
* Understanding of cybersecurity frameworks (ACSC Essential Eight).
* Proven ability to participate in disaster recovery testing and execution.
* VMWare Certification (VCP).
* VMware Certified Professional (VCP).
* Cisco CCNA or CCNP.
* Microsoft Certifications (MCSA, MCSE, Azure Administrator Associate, M365 Enterprise Administrator).
* ITIL v4 Foundation.
* Security certification (CompTIA Security+).
* Possess reliable transport to commute between sites.
Personal Qualities
* Excellent verbal and written communication skills with the ability to clearly document solutions, incident reports, and knowledge base articles.
* Strong customer service focus with the ability to manage expectations under pressure.
* Effective time management skills and the ability to prioritise in a high‑demand environment.
* Demonstrated experience mentoring and supporting junior engineers.
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